No more choosing between answering and working
A phone ringing during a consultation, a meeting or on a building site is a constant dilemma: pick up and interrupt what you’re doing, or let it ring and risk losing a patient, a client or important information.
With an outsourced telephone answering service, your calls are forwarded to my line during the time slots you choose. I answer in your name, with the greeting you have chosen, I qualify the request and act on your instructions: booking an appointment, answering frequently asked questions, passing on a message or putting an urgent caller through.
What a missed call costs you
Patients who call elsewhere
A new patient who reaches voicemail will often call the next practice on their list.
Interruptions when you need to concentrate
Every call taken during a consultation or meeting breaks your rhythm and your focus.
A full voicemail every evening
Calling fifteen people back after your working day is neither efficient nor pleasant.
A less professional image
A polished telephone welcome immediately reassures the caller.
What is covered
- Answering calls in your name, with your own greeting
- Call screening and qualifying requests
- Booking appointments directly in your diary
- Answering frequently asked questions (opening hours, access, fees)
- Passing on messages by e-mail or text, in real time
- Handling cancellations and rescheduling
- Outbound calls: confirmations, reminders, information
- Calls handled in French, Dutch or English
How it works
- Defining your instructions
Greeting, frequently asked questions, urgent cases, contacts: together we write a simple script.
- Forwarding your line
You forward your calls to my line during the agreed time slots, or when you don’t answer.
- Handling calls
Every call is logged, dealt with and, if necessary, passed on immediately according to its urgency.
- Report
You receive a clear summary of the day’s calls and the actions taken.
The benefits for you
During the covered time slots, every caller reaches a real person.
You only receive what genuinely needs your attention.
The same tone, the same information and the same courtesy on every call.
Mornings, lunch breaks, consultation days, holidays: you choose.
Which profiles?
Service available 100% remotely, including Brussels, Liège, Charleroi and all over Belgium. See the rates or request a quote.
Remote medical secretary: how does it work? — Call forwarding, shared diary, emergency protocol and confidentiality: how a remote medical secretary works in practice.
Frequently asked questions
Will my callers know the service is outsourced?
No, unless you want them to. I answer with your practice’s or company’s greeting, just as an on-site secretary would.
How do you pass on messages?
By e-mail, text message or directly in your own tool (diary, CRM, medical software), whichever suits you. Urgent matters are flagged immediately.
Can I limit the service to certain hours?
Yes. Most clients choose specific time slots (mornings, lunch break, consultation days) or forwarding only when they don’t answer.
Can you book appointments directly?
Yes, if you give me access to your online diary and we have agreed your scheduling rules together (durations, types of consultation, reserved slots).