An empty chair is an expensive chair
A dental practice is one of the settings where diary management has the greatest impact. A scale and polish does not take as long as a root canal, a painful emergency cannot wait three weeks, and a cancellation the day before a one-hour treatment is a significant loss if the slot is not reallocated.
I handle calls and keep your diary with a practical understanding of these constraints: I respect your treatment durations, keep slots free for emergencies, remind patients about their check-ups and fill freed-up slots thanks to an active waiting list.
The realities of a dental practice
Last-minute cancellations
A long treatment cancelled the day before leaves a gap that is hard to fill without a waiting list.
Painful emergencies
Patients in pain who need to be fitted in quickly without disrupting the day.
Forgotten check-ups
Without a reminder, patients put off their check-ups for months.
Calls during treatment
Impossible to answer with gloved hands in the middle of a procedure.
What I do for your dental practice
- Booking appointments according to your treatment durations
- Handling emergencies within your reserved slots
- Appointment reminders and fewer no-shows
- Managing cancellations and the waiting list
- Reminder campaigns for periodic check-ups
- Following up treatment plans and quotes
- Replying to patient emails and requests
- Administrative follow-up of patient files
Reminders, cancellations, waiting list: the winning trio
Combining systematic reminders before every appointment with an up-to-date waiting list makes a real difference to a practice's daily life. Patients who are reminded cancel earlier, and freed-up slots are offered immediately to those waiting for a place.
I add reminder campaigns for periodic check-ups: patients who have not been in for a long time are contacted again, which supports prevention and keeps your activity steady.
The most useful services
I support professionals all over Belgium, including in Brussels, Walloon Brabant, Namur, Liège. Contact me for a free initial call.
Remote medical secretary: how does it work? — Call forwarding, shared diary, emergency protocol and confidentiality: how a remote medical secretary works in practice.
Frequently asked questions
Can you respect the specific duration of each treatment?
Yes. Together we set up a grid of appointment types (check-up, scale and polish, treatment, long procedure, emergency) with their duration, and I schedule accordingly.
How do you handle dental emergencies?
According to your instructions: slots reserved each day, questions to ask to assess urgency, and referral to an out-of-hours service outside your opening hours.
Is this suitable for a practice with several dentists?
Yes, coordinating several chairs and practitioners, as well as hygienists, is entirely possible remotely.
Can you follow up quotes that have not been accepted?
Yes. I track pending treatment plans and quotes and contact patients again according to the timetable you set.