On site by day, at the desk by night
In construction and the technical trades, time is spent at the client's premises: installations, call-outs, servicing, building sites. Meanwhile the phone rings, quote requests pile up, invoices are waiting to be sent and certificates need to be passed on. The result: evenings and weekends spent on paperwork.
I work with heating, electrical and building services companies as a remote office assistant. I answer your clients, prepare and follow up your quotes, organise the job schedule and take care of invoicing, so you can focus on your trade.
What weighs most on tradespeople
Missed calls on site
Impossible to answer with your hands in a boiler or a fuse box: every missed call could be a lost client.
Quotes left waiting
Requests pile up and go out several days late, while the client is comparing offers.
A schedule that is hard to keep
Jobs, annual servicing, emergency call-outs and appointments constantly being rescheduled.
Invoicing done late at night
Invoices, deposits, payment reminders and documents for the accountant always come after the fieldwork.
What I handle for your business
- Answering the phone and taking messages while you are on site
- Booking appointments for servicing, call-outs and technical visits
- Formatting, sending and following up quotes
- Job scheduling and reminders to clients
- Invoicing, deposits and payment reminders
- Following up orders and suppliers
- Preparing certificates, attestations and administrative documents
- Filing and sending documents to the accountant
Annual servicing and call-outs: a schedule that keeps turning
For a heating engineer or an electrician, a good share of turnover depends on regular work: annual boiler servicing, inspections, maintenance contracts. I keep your client list up to date, contact clients at the right time and schedule visits to fill your diary without gaps.
Emergency call-outs are screened according to your instructions: I collect the useful information (address, type of installation, nature of the fault) and pass it on to you immediately, so you arrive at the client's knowing what to expect.
The most useful services
I support professionals all over Belgium, including in Namur, Charleroi, Liège, Walloon Brabant. Contact me for a free initial call.
Why outsource your admin? — Time saved, cash flow, a professional image, peace of mind: why more and more self-employed professionals hand over their admin — and how to get off to a good start.
Frequently asked questions
Do you already work with construction businesses?
Yes. I work in particular with heating companies and I know the sector's practical needs: client calls, quotes, job scheduling, annual servicing and invoicing.
Can you prepare my quotes?
Yes, based on your rates, your templates and the information you send me after the visit (photos, measurements, voice notes). I format them, send them and follow up with the client.
How do you handle emergency call-outs?
Together we define a protocol: questions to ask, urgency criteria, response time to announce. Emergencies are passed on to you immediately by phone or text message, as you prefer.
I run my business on my own — is this worthwhile for me?
Yes, in fact that is often where the benefit is most visible. A few hours a month are enough to stop missing calls and stop spending your evenings on invoicing.