Less phone, more medicine
A GP can receive dozens of calls a day: appointment requests, repeat prescriptions, results, home visit requests, administrative questions. Without a secretary, these calls interrupt consultations or pile up on the answering machine.
For specialists, the challenge is often different: a diary booked up weeks ahead, waiting times to manage, referral letters to process and reports to send quickly to the patient's GP.
What weighs on a doctor's day
Calls during consultations
Every interruption lengthens the consultation and affects the quality of listening.
Organising visits
Fitting home visits between two consultation sessions.
Administrative requests
Certificates, statements, insurance forms: a constant flow.
Letters and reports
Typing and sending to colleagues pushed back to the end of the day.
What I do for doctors
- Taking calls and appointment requests
- Sorting requests: consultation, visit, repeat prescription, emergency
- Organising home visits
- Managing the waiting list for specialists
- Typing and sending letters to colleagues
- Following up results and documents to be passed on
- Administrative preparation of consultations
- Managing the practice inbox
A typical day with a remote secretary
In the morning, the practice line is forwarded to my answering service: I take appointment requests, identify urgent situations according to your protocol and schedule visits. During your consultations, you only receive the messages that need your attention.
At the end of the day, you have a summary of calls, an up-to-date diary for the next day and letters ready to be reviewed and signed. Admin keeps pace with your consultations instead of piling up in the evening.
The most useful services
I support professionals all over Belgium, including in Brussels, Walloon Brabant, Charleroi, Liège. Contact me for a free initial call.
Remote medical secretary: how does it work? — Call forwarding, shared diary, emergency protocol and confidentiality: how a remote medical secretary works in practice.
Frequently asked questions
Can you handle home visit requests?
Yes. I collect the necessary information (address, reason, availability), organise it around your rounds and send you a clear schedule.
Can patients get medical advice?
No, and this is essential: I never give medical advice. I take the request and direct it according to the protocol you have set (appointment, call-back from the doctor, emergency number).
Is this suitable for a community health centre?
Yes, especially to relieve reception at peak times or to centralise certain administrative tasks shared between several practitioners.
How are letters passed on?
You send me your notes or dictations through a secure channel; I draft and format the letters, which you review and approve before they are sent.