A mobile job, desk-bound admin
Home care nurses spend most of their day in the car and at patients' homes. The phone rings between two visits, at the wheel or in the middle of changing a dressing. Requests from new patients, messages from prescribing doctors and questions from families pile up.
In the evening, the admin is waiting: tracking prescriptions, organising rounds, invoicing documents. I help you lighten both loads, by taking calls during your rounds and handling the administrative follow-up of your activity.
The constraints of home care
Calls you cannot take
At the wheel or in the middle of care, every missed call could be a new patient.
Rounds to reorganise
Hospital admissions, discharges, new patients: the schedule changes every day.
Demanding invoicing
Precise rules and documents that must be kept rigorously up to date.
Keeping prescribers in the loop
Doctors, hospitals, families: many people to keep informed.
What I take care of
- Taking calls during your rounds
- Recording requests from new patients
- Help with organising your rounds
- Tracking prescriptions and their expiry dates
- Administrative preparation of invoicing
- Passing on messages from doctors and families
- Filing patient documents
- Coordinating cover with your colleagues
Reachable without picking up
During your rounds, your line is forwarded to my answering service. Every call is taken, noted and prioritised: new care request, schedule change, message from a doctor or a family. You receive a clear message that you can deal with once you have stopped, in complete safety.
For nursing practices bringing together several self-employed nurses, I can centralise requests and make it easier to share patients between colleagues.
The most useful services
I support professionals all over Belgium, including in Namur, Charleroi, Mons, Liège. Contact me for a free initial call.
Remote medical secretary: how does it work? — Call forwarding, shared diary, emergency protocol and confidentiality: how a remote medical secretary works in practice.
Frequently asked questions
Can you take calls only during my rounds?
Yes, the answering service can be limited to the times you are on the road, with call forwarding that you switch on and off yourself.
Can you help me with invoicing?
I can handle the administrative preparation and follow-up of your documents, in line with the rules and tools specific to the profession, working with you or your billing provider.
Do you work with nursing practices?
Yes, I can centralise requests for a practice bringing together several nurses and help organise cover.
How do you pass messages on to me?
By text message or via an agreed messaging app, with a short, structured message you can read quickly between two patients.