Protecting the therapeutic frame
For a psychologist or psychotherapist, every session demands complete availability. Answering the phone in the middle of a session is unthinkable — and yet that is often exactly when someone who is struggling finally finds the courage to call for the first time.
I handle these first contacts with the gentleness and discretion they require: gathering the essential information, presenting your approach and your practical arrangements, offering a first appointment. Between sessions, you find clear requests and an up-to-date diary.
What complicates everyday practice
Calls during sessions
Impossible to answer without breaking the therapeutic frame.
Requests left unanswered
Someone who does not get a quick reply does not always dare to call back.
Missed sessions
No-shows disrupt the diary and raise the question of whether to charge for them.
Keeping roles separate
Handling practical matters yourself can blur the therapeutic relationship.
What I do for your practice
- Answering first appointment requests
- Presenting your arrangements (session length, fees, in person or video)
- Managing the diary of regular sessions
- Session reminders and handling postponements
- Sending video consultation links
- Preparing fee notes and certificates
- Sorting your inbox and written requests
- Referring people to other resources according to your instructions
Discretion that is part of the care
People who contact a psychologist sometimes share very personal matters from the very first exchange. I welcome them with respect, without ever going into clinical content: my role is to organise, not to assess.
No information is kept outside the tools you have approved, and exchanges are limited to what is strictly necessary to arrange the meeting. Professional secrecy applies to my entire assignment.
The most useful services
I support professionals all over Belgium, including in Brussels, Walloon Brabant, Namur, Liège. Contact me for a free initial call.
Why outsource your admin? — Time saved, cash flow, a professional image, peace of mind: why more and more self-employed professionals hand over their admin — and how to get off to a good start.
Frequently asked questions
Will callers know they are speaking to a secretary?
Yes, I introduce myself as your practice's secretary. This often reassures people, who know their request will be passed on quickly.
Do you discuss the reason for consultation?
Only to the extent you define (for example: adult, child, couple) in order to book the right type of appointment. I never go into clinical content.
Can you manage video consultations?
Yes, I schedule sessions and send the connection links for whichever tool you use.
Is this suitable for a part-time practice?
Absolutely: many psychologists work in several locations or part-time. The number of hours adapts to your activity.