Medical secretarial work is a profession of its own
A medical practice does not run like an ordinary business. Calls are sometimes full of worry, emergencies must be identified within seconds, the information exchanged is covered by medical confidentiality and the vocabulary is technical. A general secretary, however competent, needs time to adapt.
My specialisation in medical secretarial work saves you that time. I know the realities of a practice: handling regular and new patients, prescription requests, test results, letters to colleagues, the constraints of medical software and the need for a welcome that is both efficient and caring.
The challenges facing a practice today
An overloaded phone line
Calls come in at the same times of day, often during consultations.
No-shows and cancellations
Every missed appointment is a slot lost for another patient.
A growing administrative burden
Letters, reports, certificates and file follow-up eat into medical time.
A shortage of qualified staff
Recruiting and keeping an experienced medical secretary has become difficult.
What I handle for your practice
- Answering patient calls and screening emergencies
- Managing the diary: new patients, follow-ups, check-ups
- Confirmations, reminders and handling cancellations
- Typing medical letters and reports
- Handling requests for results and documents
- Administrative follow-up of patient files
- Liaising with colleagues, laboratories and hospitals
- Support with using your medical software
Confidentiality and professional secrecy
Your patients' trust is at the heart of your practice; it is at the heart of mine too. Medical information is handled with the utmost discretion, only to the extent the assignment requires, and in compliance with the GDPR rules that apply to health data.
In practice: personal, revocable access to your tools, a secure workstation, no data stored outside the systems you have approved, and a confidentiality commitment set out formally in our collaboration agreement.
The most useful services
I support professionals all over Belgium, including in Brussels, Namur, Liège, Mons. Contact me for a free initial call.
Remote medical secretary: how does it work? — Call forwarding, shared diary, emergency protocol and confidentiality: how a remote medical secretary works in practice.
Frequently asked questions
Have you worked in a medical environment before?
Yes. My thirteen years in secretarial work include extensive experience in the medical sector: welcoming patients, managing diaries, terminology, letters and file follow-up.
Can you work in my medical software?
Yes, provided it allows secure remote access. I adapt to the software your practice already uses rather than imposing a new tool on you.
How do you handle urgent calls?
Together we define a clear protocol: questions to ask, signs of urgency, instructions to give, people to notify. Emergencies are passed on to you immediately or redirected according to your instructions.
Are remote medical secretarial services suitable for a group practice?
Absolutely. Coordinating the diaries of several practitioners and centralising calls are tasks particularly well suited to remote work.